Overview:

The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues

Responsibilities:

• Establish and maintain positive business relationships both internally and externally to promote company goals
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
• Process all claims with attention given to each request in a timely manner
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
• Work with Quality Control on defect resolution
• Schedule return authorizations with dealer, carrier, or warehouses
• Correspond with carrier and dealers regarding damaged or lost freight claims

Qualifications:

• 3-5 years of carpet claims experience preferred
• Knowledge of the carpet manufacturing process preferred
• High school diploma or GED equivalency
• Knowledge of Customer Service functions as it pertains to claim resolution
• Proficient and accuracy with computers, AS400 system, Word, and Excel
• Detail-oriented, strong organizational skills, and time management skills
• Ability to work under minimal supervision
• Strong verbal and written communication skills